Why to use CRM Diagnostics Page!

Network performance between the client and server will play a key factor in how well CRM performs for the end users. It is very common to have users working from remote locations where the network performance is unknown. There are several methods to test network performance, but since the release of Update Rollup 4 CRM has included its own diagnostics page to show bandwidth, latency and JavaScript Rendering performance.

This diagnostics page will issue a series of pings from client to server and transfer several blobs of data. Based on this data it will provide the latency in milliseconds and max transfer speeds achieved. This is a quick and easy way to identify the network performance without having to install any tools on the client or server. Using this tool you can gather baseline performance from various locations and determine expected response times given the users bandwidth and latency.  This should be taken into consideration when planning and designing a CRM environment to provide the best user experience available.

To use the diagnostics page you can simply browse to the page by using the URL http://<YourCRMServerURL>/tools/diagnostics/diag.aspx and click the Run button to start the tests. This page is available for both CRM Online and On-Premise.

Other Reference:

Optimizing and Maintaining client Performance for MS Dynamics CRM 2011 and CRM Online

Image CRM 2011 Diagnostics Page

CRM 2011 Diagnostics Page
CRM 2011 Diagnostics Page



CRMBuzz extending domain reach! adding more domain extensions to our core!

CRMBuzz is getting more domains to extend the reach for all type of customers and interactions with the main site.

We just acquired the following domain similar to CRMBuzz.co

  • CRM-Buzz.com Commercial website starting on 2014
  • CRMBuzz.info Commercial website and training site starting on 2014
  • CRMBuzz.us this will remain tied to the main site (CRMBuzz.co or CRM-Buzz.com)

Beginning next year we are looking to get the main web site name (CRMBuzz.com) and getting to a reasonable price at this time the price is 670 us dollars, we will require some time to negotiate a better price.

Abe will be incorporating the names and adding the domain to a different hosting provider, more to come in this  information and the web hosting provider

we are looking for your comments and recommendations for the main web site and the extra site names.

CRMBuzz Administrator!


CRMBuzz new Video for Social Media!


Adding a video the the youtube channel to have all the main social media contacts.

The small 2  minute long video have the links for Facebook page, Linked In Page, Twitter Page,  Youtube channel and Google+ Page. 

on top the music is nice!

check the video and send us your feedback!




MS CRM 2013 Entity Sub-grid constantly refreshes

MS CRM 2013 Entity Sub-grid constantly refreshes

We are making some customizations to the Account, Contact and Opportunity entities and the developers are finding out that the subgrids for Contacts, Accounts an Opportunities keep refreshing (or Flashing) as we called now.

I when and look for the cause and how to eliminate the flashing on the sub-grids.

  • Select from the Navidation Settings
  • Select again from the navigation Solutions or Customizations
  • Click on the Main Solution we are working on or select Customize the system
  • Select the Entity tab (Account, Contact, Opportunity)
  • Click on Forms
  • Edit the main Form for the Entity in this case Account
  • Click on the Contacts sub-grid on the right column
  • On the ribbon click Change Properties
  • Under Data Source Section update the Default View and select the Active Contacts replacing the view called Active Contacts Subgrid View
  • click on the Set button to complete the propertie changes
  • Save and Close
  • Do the same for the Recent Opportunities, change the subgrid default view to another
  • when all the customization are completed then Publish All Customizations

Do not forget to refresh your internet explorer and try again.

So far I seen a lot better improvement on the form with a different subgrid default view and stop with the flashing notification.

hope this help!




Microsoft Dynamics CRM 2013 and Compatibility View

Microsoft Dynamics CRM 2013 and Compatibility View

We are working on a demo for a customer, and the lead asked me if I have done any code changes on the Opportunity OnLoad event, where i responded to no changes on the OnLoad event, after that I asked what was the issue and he just show me the following error message

MSCRM 2013 and Internet Explorer Compatibility error
MSCRM 2013 and Internet Explorer Compatibility error

I was looking at the Privacy settings that I just blogged about and was not related to that issue, also I check the settings for Internet Explorer in my case I’m using IE 10 and not the laters, so I change the Compatibility Settings and it seems that was the solution.

What are the Internet Explorer Compatibility settings and where to find them?

  • use the ALT key to get to the tool bar for IE
  • Select the Tools tab
  • Under the Tools Tab you can find the Compatibility View Settings like show in the following image
MSCRM 2013 and Internet Explorer Compatibility Settings
MSCRM 2013 and Internet Explorer Compatibility Settings
  • Click on the Compatibility View Settings
    • The following form will show to add the website


MSCRM 2013 and Internet Explorer Compatibility Settings Add
MSCRM 2013 and Internet Explorer Compatibility Settings Add
  • Click on the Add button to add the website
  • Also check the option with the message “Display all websites in Compatibility View”
  • Click on the Close button to complete the process

That seems to eliminate the issue with the Opportunity refresh behavior, however I seen some interesting behavior on other IE versions and it seems will not work for other versions like IE 11.

Hope this will help you to discipate some of the most common user distractions and support calls for the same IE behavior.

Please send me your comments and questions or other tips to eliminate some of these issues.

Original Blog Post from CRMBuzz.Blogpost.com