This course describes how to use customizable tool tips in Microsoft Dynamics CRM 2013.
the tooltip uses the Field metadata and the description to display the tooltip description.
How to change the settings to use Skipe or Lync to make the calls when clicking on a phone number
Setting –> Administration –> System Settings –> General and select Skipe or Lync and then click OK button.
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More interesting on the Phone Connection using Lync or Skype!